This Privacy Policy explains how Fenova ("we", "us", "our") collects, uses, stores, and shares personal information when you use our website and services.
Fenova is an AI financial assistant for UK freelancers and small businesses.
If you do not agree with this policy, do not use the service.
For privacy questions, contact: privacy@fenova.co.uk
1. Information we collect
We collect information you provide directly, including:
- Name
- Email address
- Account credentials
- Uploaded financial documents and transaction data
- Support messages and account preferences
We may also collect technical information automatically, including:
- IP address
- Browser and device details
- Usage and log data
- Cookie and session identifiers
2. How we use your information
We use your information to:
- Create and manage your account
- Provide and improve Fenova features
- Process and categorise uploaded transaction data
- Generate summaries and VAT-related outputs
- Protect security, prevent fraud, and investigate misuse
- Communicate service updates and support responses
- Comply with legal obligations
3. Legal bases for processing (UK GDPR / GDPR)
Where required, we rely on one or more of the following legal bases:
- Performance of a contract (providing the service)
- Legitimate interests (service operation, security, and improvement)
- Consent (where applicable)
- Compliance with legal obligations
4. AI processing
Fenova uses third-party AI providers to process transaction descriptions for categorisation and summary generation.
We do not sell your data. We do not share your data with third parties except service providers needed to operate Fenova, including AI processing providers.
5. When we share information
We may share information with:
- Infrastructure and hosting providers
- Analytics, monitoring, and support providers
- Payment providers (if and when billing is enabled)
- Professional advisers (legal, accounting, compliance)
- Authorities where required by law
- Acquirers in a merger, acquisition, or asset sale
All third parties are expected to process data only for legitimate service purposes and under appropriate safeguards.
6. International transfers
Your data may be processed in countries outside your home jurisdiction.
When we transfer personal data internationally, we use appropriate safeguards required by applicable data protection laws.
7. Data retention
We keep personal data only as long as needed for:
- Account operation and service delivery
- Security and fraud prevention
- Legal, regulatory, and tax obligations
- Legitimate business record-keeping
When data is no longer needed, we delete or anonymise it.
8. Security
We use technical and organisational safeguards designed to protect personal data, including encryption in transit and at rest where applicable.
No internet-based system is completely secure, so we cannot guarantee absolute security.
9. Your rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete data
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact: privacy@fenova.co.uk
10. Cookies and tracking
We use cookies and similar technologies to:
- Keep you signed in
- Improve performance and reliability
- Understand usage patterns
You can control cookies through your browser settings.
11. Children
Fenova is not intended for children under 18, and we do not knowingly collect personal data from children.
12. Changes to this policy
13. Contact details
Fenova Lahore, Punjab 54000 Pakistan
Email: privacy@fenova.co.uk